Managed Support Guidelines
FREE Support for Hosting Reseller, VPS and Dedicated servers
Servers without a control panel:
- System reinstalls
- All hardware issues, including parts/labor
Dedicated Servers and VPS (minimum 4 slices) with a control panel (cPanel or Direct Admin. Plesk support not included):
- System / Control Panel reinstalls
- All hardware issues, including parts/labor
- Repair of any service that is not functioning, e.g.
- Web Server
- Mail Server
- DNS Server
- SQL Server
- FTP Server
Tomcat and Mailman are not included
Windows Support:
- Reinstallation of Windows OS.
- Windows Updates
- Initial IIS server setup and installation.
- DNS Server installation
- SQL Server installation (client supplied licence)
- .Net installation
Hostholder technicians will help restore the above services back to their functional condition at no additional charge.
PAID Support:
All other issues will fall under the category of paid support.
Example of paid support:
Your web server is running, but the website is displaying a ‘Forbidden‘, ‘Not Found‘, ‘Internal Server Error‘, etc.
Resolution to such a problem will be outside our support. (See pricing below)
Included Colocation Support
- Reboots
- Console checks (report any error messages on-screen)
- Simple keyboard presses (F1 to get out of BIOS)
Additional Support & Costs (Colocation/VPS/Dedicated)
Extended support will be billed under our standard hourly rate of $100/hour, in 15-minute increments.
Advanced Hosting Solutions
Hostholder Advanced Hosting provides small to medium-sized companies cost-effective solutions for their online infrastructure.
We will work with your company to develop a solution that best fits your plans. For additional information contact our sales department.
- Clustering / Load Balancing
- VPNs
- High-Storage Arrays
- VoIP Phone Service
- Managed Firewall Solutions
- Cloud Services
cPanel + CentOS / Fedora / RedHat / FreeBSD Security Solutions
- mod_security
- Kernel / Userland
- Syn Flood Protection
- Automatic Security Updates
- IPTables Firewall
- PF Firewall Ruleset w/ Scrub (freebsd only)
- Hardening Temporary Dirs
- Removal of Un-needed Services
- Removal of Un-needed RPMs / programs
- Ksplice Rebootless security updates
- Logwatch w/ daily reports
- Daily Security Updates
- Safer PHP Configuration
- Brute Force Protection
- Access Control List (exec protect)
- Syn Cookie Protection
Server Optimization Solutions
- Web Server optimization
- Conversions to LiteSpeed or Nginx
- Mysql Optimization (slow queries, memory allocation, & connections)
- PHP Optimization
- OS optimization (inodes, buffers, memory)
- Overall hardware check up (CPU, memory, storage)